Job highlights

- Handle customer order-related queries and coordinate with platform support whenever required. . Monitor seller performance metrics and work to maintain high service levels. .
- Preferred Attributes
- Working knowledge of Tally ERP / Tally Prime. . Good proficiency in Microsoft Excel and Google Sheets.
- Experience with platforms such as Amazon,Flipkart,Blinkit,.

Location: Bhiwadi Job Title: E-commerce Quick Commerce Executive. Job Summary We are looking for a proactive and detail-oriented E-commerce Quick Commerce Executive to manage our online sales operations across various e-commerce and quick commerce platforms. The ideal candidate will be responsible for order processing, inventory coordination, accounting entries, reconciliation, returns management, and ensuring smooth day-to-day online operations.

Key Responsibilities

1. E-commerce Quick Commerce Operations

- Manage seller accounts across all e-commerce and quick commerce platforms.
- Monitor incoming orders and ensure timely processing.
- Coordinate with the warehouse/packing team to ensure accurate packing and dispatch of orders.
- Ensure all orders are shipped within platform timelines.
- Track shipments and coordinate with logistics partners to resolve delivery delays or exceptions.
- Handle customer order-related queries and coordinate with platform support whenever required.
- Monitor seller performance metrics and work to maintain high service levels.
- Ensure order accuracy from receipt to delivery.
- Coordinate stock availability and update inventory across all platforms.
- Monitor inventory levels and report low-stock or stock discrepancy issues.
- Prevent overselling by ensuring timely stock updates.

1. Returns Refund Management

- Process all customer returns, replacements, cancellations, and refunds.
- Physically verify returned products and record their condition.
- Update return records in Tally, Google Sheets, and relevant portals.




- Coordinate with warehouse and finance teams for inventory and financial reconciliation.
- Identify recurring return issues and report them for corrective action.

1. Accounting Data Entry

- Record all online sales transactions in Tally.
- Maintain accurate records of invoices, credit notes, debit notes, and payment receipts.
- Update daily sales, returns, settlements, and reconciliation reports in Google Sheets.
- Ensure all accounting entries are accurate and completed on time.

1. Payment Settlement Reconciliation

- Reconcile payments received from e-commerce platforms, Razorpay, and other payment gateways.
- Verify settlement reports against orders and invoices.
- Identify and resolve payment discrepancies.
- Maintain records of deductions, commissions, refunds, and claims.

1. Expense Management

Record and maintain all online business expenses, including:

- Logistics and courier charges
- Razorpay/payment gateway charges

- GoKwik charges
- Advertising and marketing expenses
- Social media and digital marketing bills
- Marketplace commissions and fees
- Ensure timely documentation and reporting of all expenses.

1. Reporting Documentation

- Maintain organized records of orders, returns, settlements, expenses, and reconciliations.
- Prepare daily, weekly, and monthly reports for management.

- Generate MIS reports related to online sales and operational performance.

1. Coordination Communication

- Coordinate with warehouse, logistics partners, finance, and marketing teams for smooth operations.

- Liaise with marketplace account managers and customer support teams to resolve issues promptly.




- Follow up on pending deliveries, claims, return pickups, and settlement discrepancies.

1. Process Improvement

- Identify operational bottlenecks and suggest process improvements.
- Ensure compliance with company SOPs and marketplace policies.
- Maintain high accuracy in documentation and operational processes.

Skills Qualifications

- Graduate in Commerce, Business Administration, or a related field.
- 1 3 years of experience in e-commerce or quick commerce operations.

- Working knowledge of Tally ERP/Tally Prime.
- Good proficiency in Microsoft Excel and Google Sheets.
- Experience with platforms such as Amazon, Flipkart, Blinkit,
- Experience with platforms such as Amazon, Flipkart, Blinkit, Zepto, Instamart, BigBasket, JioMart, etc., is preferred.

- Basic understanding of payment gateways (Razorpay, GoKwik, etc.).
- Robust analytical and problem-solving skills.
- Excellent organizational and time-management abilities.
- Good communication and coordination skills.

- High attention to detail and accuracy.

Key Performance Indicators (KPIs)
- Timely order processing and dispatch.
- Order accuracy.
- On-time delivery rate.
- Return processing turnaround time.

- Accuracy of Tally and Google Sheets entries.
- Payment and settlement reconciliation accuracy.
- Inventory accuracy.
- Timely expense recording and documentation.
- Platform seller performance metrics.

- Overall operational efficiency.

Preferred Attributes
- Self-motivated and responsible.
- Ability to work under deadlines.
- Strong ownership mindset.
- Excellent follow-up skills.

- Ability to manage multiple tasks simultaneously.
- Team player with a problem-solving attitude.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change.

Applicants are advised to confirm the latest information directly on the company website before applying.

📌 E-Commerce Executive (Bhiwadi)
🏢 AJANTA SOYA
📍 Bhiwadi