Job highlights

- Shift: 5:30 PM IST to 5:30 AM IST.
- . Bachelors degree in computer science,Information Technology,or a related field.
- Experience with CI / CD pipeline,deployment process,GIT Hub,Azure Cloud,Net 0 and above,IIS,SQL,Insurance knowledge,and Duck Creek is required. . Ability to work 3 days a week and 10 days in a month from the client office.

We are looking for a skilled Application L3 Mid Support Analyst with 6-8 years of experience to join our team in Gurgaon or Bangalore. The ideal candidate will have a solid background in .Net, Duck Creek, and IT services.

Roles and Responsibility

- Provide mid-level support for Canada and Poland users.
- Resolve incidents and requests based on standard operating procedures.
- Perform basic troubleshooting of applications and escalate issues to L3 when necessary.
- Conduct regular scheduled activities such as application releases and month-end incident management.
- Identify opportunities for service improvement and implement changes.
- Manage daily application checkout and monitoring/deployments on production servers.
- Handle monthly patching post-checkout (following daily app checkout), housekeeping cleanup activity (disk space alerts/share folder alerts-application folder), DR & testing (dry run).
- Track proactively license renewals/certificates, manage incident request/service requests,



raise RITM based on ad hoc requests (server build/DB creation), and coordinate ad hoc patching with respective teams.
- Create application documents, Datapack, Runbooks, and KEDB for standard requests, and manage prod defect scope post-warranty period.

Job Requirements

- Bachelor's degree in computer science, Information Technology, or a related field.
- Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
- A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.
- Experience with CI/CD pipeline, deployment process, GIT Hub, Azure Cloud, Net 6.0 and above, IIS, SQL, Insurance knowledge, and Duck Creek is required.
- Ability to work 3 days a week and 10 days in a month from the client office.
- Shift: 5:30 PM IST to 5:30 AM IST.
- Weekend support during patch activities is required.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Duck creek - Senior BA (Gurugram)
🏢 Zensar
📍 Gurugram