- Shift: 5:30 PM IST to 5:30 AM IST.
- . Bachelors degree in Computer Science,Information Technology,or a related field.
- Weekend support is required during patch activities
- We are looking for a skilled Application L3 Support Analyst with 8-10 years of experience to join our team in Gurgaon or Bangalore
We are looking for a skilled Application L3 Support Analyst with 8-10 years of experience to join our team in Gurgaon or Bangalore. The ideal candidate will have a robust background in computer science and information technology, with excellent troubleshooting skills and the ability to work independently.
Roles and Responsibility
- Provide end-user support and resolve incidents and requests based on standard operating procedures.
- Perform basic application troubleshooting and escalate issues to L3 when necessary.
- Conduct regular scheduled activities such as application releases and month-end incident management.
- Identify opportunities for service improvement and implement changes.
- Manage daily application checkout and monitoring, including deployments on production servers.
- Ensure SOPs are created and maintained for incident request/service request management.
- Handle monthly patching post-checkout, housekeeping cleanup activity, DR & testing (dry run), proactive license tracking/certificate renewal, and incident management process/SOT/inform app managers on MI details.
- Communicate business needs to stakeholders during maintenance windows and raise RITM based on ad hoc requests (server build/DB creation).
- Coordinate ad hoc patching with respective teams, create application documents/Datapack/Runbooks/KEDB for standard requests, and manage prod defect scope post-warranty period.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
- A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.
- Experience with Net 6.0 and above, Duck Creek, IIS, SQL, insurance knowledge, CI/CD pipeline, deployment process, GIT Hub, and Azure Cloud.
- Ability to work 3 days a week and 10 days in a month from the client office.
- Shift: 5:30 PM IST to 5:30 AM IST.
- Weekend support is required during patch activities.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.