Company Description Unitedcopier has been providing office automation solutions since 2002, supplying photocopiers, multifunction and laser printers, scanners, production printing systems, and CO2 laser cutting machines. Through its platform CopierBazar.com, the company connects businesses, educational institutions, and government organizations with tailored printing and copying equipment.

Unitedcopier focuses on reliable technology, responsive service, and customized solutions that help organizations optimize their document workflows. Team members benefit from working in a dynamic environment that blends technical expertise with customer-focused support.

Role Description The Dispatch Team Lead is a full-time, on-site role based in Indore. This role is responsible for overseeing daily dispatch operations, including assigning service calls, coordinating technician schedules, and ensuring timely delivery and installation of equipment and supplies.

The Dispatch Team

Lead monitors job status, updates internal systems, communicates with customers and field teams, and resolves scheduling conflicts or logistical issues. This position also analyzes dispatch performance, implements process improvements,



and supports adherence to company service standards and contractual commitments. The role involves collaborating with sales, service, and warehouse teams to maintain accurate information flow and high customer satisfaction.

Qualifications

- Robust skills in dispatch coordination, scheduling, and workload prioritization.
- Experience with customer communication, service follow-up, and issue resolution.
- Ability to use ERP/CRM or dispatch management tools and maintain accurate records.
- Team leadership capabilities, including guiding dispatch staff and supporting technicians.
- Solid organizational and time management skills with attention to detail.
- Analytical skills for tracking performance metrics and improving dispatch processes.
- Familiarity with office automation or related technical service environments is beneficial.
- Minimum of a high school diploma; a degree in business, logistics, or a related field is preferred.
- Ability to work on-site full time in Indore and collaborate across departments.

Training will be provided but having these skill sets will be a plus point .

📌 Dispatch Team Lead (Indore)
🏢 Unitedcopier
📍 Indore