Job Summary The Director, Specialist Consulting serves as a domain leader within VCA-X and is responsible for ensuring specialist expertise is applied effectively across engagements. The role provides specialist judgment, methodology leadership, and domain oversight required to deliver credible, consistent, and client-ready outputs across the portfolio.

Working closely with Practice Areas and Regional VCA teams, the Director will provide specialized consulting capability on engagements like portfolio optimization, risk, and establish the standards required for scalable consulting delivery excellence.

Responsibilities

- Serve as the lead specialist for assigned domains and use cases across the VCA-X portfolio.
- Provide specialist judgement and guidance on complex engagements and client situations.
- Support consulting delivery teams in applying methodologies appropriately across varying client, market, and regional contexts.
- Act as the escalation point for issues relating to domain expertise, specialist interpretation, and methodology application.
- Establish delivery standards, quality expectations, and review processes across the VCA-X portfolio.
- Ensure outputs are commercially relevant, supported by sound specialist judgement, and appropriate to client and market context.
- Partner with Regional VCA teams to ensure outputs support successful client engagement.
- Partner with Practice Areas to operationalize established methodologies into scalable delivery approaches.
- Support validation of new use cases and delivery approaches before they are scaled broadly across the VCA-X portfolio.




- Identify opportunities to improve, standardize, and scale delivery approaches based on engagement experience and specialist insights.
- Identify emerging opportunities, specialist capability gaps, and delivery improvement opportunities that should inform future VCA-X priorities and use case evolution.
- Capture delivery feedback and provide structured input to methodology evolution and improvement.
- Define the specialist expertise and consulting capabilities required across the portfolio.
- Capture specialist, consulting and quality learnings from engagements and help to translate them into improved methodologies, delivery approaches, training and reusable assets.
- Partner with Analytics and Engineering teams to strengthen multidisciplinary delivery.

Why this is important to Visa: Scaling VCA-X is central to VCA's strategy for expanding delivery capacity, accelerating execution, and creating greater impact for clients globally. The ability to scale delivery successfully depends not only on capacity but on maintaining the quality, expertise, and consulting rigor that clients expect from VCA.

This role is critical to ensuring that VCA-X delivers consistent,



high-quality outputs while building the specialist and consulting capability required to support future growth. The Director will play a key role in strengthening delivery excellence, accelerating learning, and increasing the impact of VCA across Regions.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need

- 15+ years of experience in consulting, advisory services, professional services, specialist delivery, or related fields.
- Demonstrated success leading complex client engagements and ensuring executive-level quality standards.
- Strong consulting toolkit including structured problem solving, analytical reasoning, synthesis, storylining, and recommendation development.
- Ability to translate methodologies into repeatable and scalable delivery approaches.
- Executive presence and strong stakeholder-management skills.
- Demonstrated ability to influence senior leaders and build partnerships across matrixed organizations.
- Strong academic credentials with an undergraduate or advanced degree in a relevant discipline, or equivalent professional experience.

What will also help:
- Expertise in one or more VCA domains such as portfolio optimization, risk, or digital.
- Experience operating within global consulting, managed-services, or qualified-services organizations.
- Knowledge of payments, financial services, or adjacent industries.
- Experience building new capabilities, operating models, or delivery organizations from the ground up.

📌 Director - Specialist Consulting, VCA-X, Visa Consulting & Analytics (Bengaluru)
🏢 VISA CONSOLIDATED SUPPORT SERVICES (INDIA
📍 Bengaluru