Job Summary

Designation: Director (Backend Operations).

Reports to: Senior Director.

Mode of Work: Work from office.

Shift Timing: 6 pm to 3 am.

Job Location: Chennai.

Responsibilities

- Span of 800 FTEs; the span can vary depending upon process complexity and stage of business.
- P&L; Management by keeping close watch on LLR.
- Client relationship management.
- Upselling capabilities and performance to add further business & scope of work.
- Identify and lead projects of high impact within the business.
- Manage delivery of clients' expectations outlined in the scope of work (SOW).
- Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.




- Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.
- This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.
- Understand Operations and Corporate Compliance, Policies and Procedures and best practices.
- Respond to all telephonic and email inquiries for clients and onsite team in a transparent, concise and timely manner.
- Other duties as outlined by leadership.
- Knowledge Leadership: Candidate is expected to provide knowledge leadership by displaying a high degree of domain expertise in end to end RCM functions.

Qualifications

- Bachelors Degree.

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