Description and Requirements

Hybrid

This Is Helix. Powered by You.

At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate aboutWe're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless RD. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

At BMC Helix, we help global enterprises run and reinvent their businesses with cutting-edge technology. Our BMC Helix portfolio delivers modern, cloud-native SaaS solutions for IT Service Management (ITSM), IT Operations Management (ITOM), and AIOps.Within IT Operations Management (ITOM), BMC Helix empowers organizations to proactively monitor, diagnose, and remediate issues across complex hybrid and multi-cloud environments. We're building intelligent automation that keeps mission-critical systems resilient, scalable, and secure.

Now,



we're looking for a DevOps Engineer to join our team and play a robust role in shaping the future of ITOM delivery.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

- Contribute to monthly deployments and upgrades of the ITOM SaaS suite across 20+ global data centers
- Contribute to semi-annual upgrades of services like Victoria Metrics, OpenSearch, Redis, and Kafka across AWS, Oracle, and Google Cloud.
- Migrate customers between ITOM instances, apply hotfixes, implement change requests, and resolve service requests.
- Remediate monitoring alerts, contribute to automation initiatives, and implement reliable processes that scale.

To ensure you're set up for success, you will bring the following skillset experience:

- 4+ years of experience in a DevOps role
- Bachelor's Degree in a related field; certifications such as CKA, AWS, GCP, OCI are a plus
- Strong experience with Kubernetes, including Helm charts
- Proficiency in Shell scripting (absolute must); additional scripting/automation experience with Python and Java is desirable
- Hands-on experience implementing CI/CD pipelines using tools such as Jenkins and Spinnaker, following best practices
- Knowledge of Terraform Ansible is desirable
- Familiarity with version control systems (Git) and project management tools (JIRA)
- Experience with at least one or all of AWS, Google Cloud, and Oracle Cloud
- Exposure to AWS managed services such as Kafka, OpenSearch, ElastiCache, and Postgres/RDS is a plus
- Experience with monitoring tools such as Kibana, Fluentbit is a plus

CA-DNP

📌 Devops Engineer- INDIA (Pune)
🏢 BMC Software
📍 Pune