We are seeking a skilled and customer-focused Desktop Support Engineer to provide second-level technical support to end users. You will handle escalated issues from L1 support, troubleshoot more complex hardware/software problems, and ensure smooth day-to-day IT operations across the organization. This role requires solid analytical skills, excellent communication, and the ability to work under pressure.

Location : Andheri

Exp : 2 to 6 Years

Immediate Joiners to 7 days notice period

Key Responsibilities:

- Respond to and resolve escalated technical support tickets (hardware, software, and network-related).
- Must have experience with Google Workspace , G Suite
- Perform installations, configurations, upgrades, and maintenance of desktops, laptops, printers, and peripherals.
- Manage user accounts, permissions, and access rights via Active Directory, Exchange, or other IAM tools.
- Support remote users via tools like Remote Desktop, TeamViewer, or similar.




- Participate in deployment and patching of systems and applications.
- Handle asset management and inventory tracking for IT equipment.
- Escalate unresolved issues to L3 support or vendors as required.
- Maintain documentation for systems, procedures, and issue resolutions.
- Provide occasional on-call or after-hours support based on business needs.
- Should have some experience with nerworking as well.

Required Skills & Qualifications:

- Bachelor’s degree is mandatory.
- 2–6 years of experience in IT support

Strong knowledge of Google Workspace. Proficiency with Active Directory, Exchange, DNS, DHCP, and networking basics.

Excellent troubleshooting and problem-solving skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Mumbai)
🏢 Precision Group
📍 Mumbai