Interview Process-

What to Expect After Applying?

1. Receive an automated bot call (UK Number +44) for the initial screening round.
2. Attend and complete the bot call.
3. Upon successful completion, receive an interview link for the next round.

This helps us ensure a smooth and efficient screening process for all applicants. Important Notes

- The bot call assessment is the first round of the interview process.
- Candidates must attend the bot call to progress further in the selection process.
- The interview link will be shared only after successful completion of the bot screening round.
- Please ensure your registered mobile number is active and reachable

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Desktop Support Engineer

Location: Chennai / Bangalore / Noida

Experience: 6 Months to 2 Years

Employment Type: Full-Time

Work Mode: Work from Office

Working Days: 5 Days a Week

Shifts: Rotational Shifts

About the Role

We are looking for a proactive and customer-focused Desktop Support Engineer to provide technical assistance and support to end users. The ideal candidate should have hands-on experience in troubleshooting hardware, software, networking, and Microsoft Windows environments.

Key Responsibilities

- Provide L1/L2 desktop support to end users.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
- Diagnose and resolve hardware and software issues.
- Support Windows Operating Systems and Microsoft Office applications.
- Troubleshoot Outlook, Teams, and Office 365-related issues.




- Handle Active Directory user account management, password resets, and access issues.
- Configure and troubleshoot network connectivity, VPN, LAN/WAN, and Wi-Fi issues.
- Install, upgrade, and maintain software applications.
- Support remote users through remote desktop tools.
- Log, track, and update incidents using ticketing tools.
- Coordinate with cross-functional teams for issue resolution.
- Maintain IT asset inventory and documentation.
- Ensure adherence to IT policies and security guidelines.

Required Skills

Technical Skills

- Windows 10/11 Administration
- Microsoft Office 365
- Outlook Troubleshooting
- Active Directory
- VPN Support
- Network Troubleshooting
- Printer and Peripheral Support
- Hardware Troubleshooting
- Remote Support Tools
- Ticketing Tools (ServiceNow, Jira, Remedy, etc.)

Basic Networking Knowledge

- TCP/IP
- DNS
- DHCP
- VPN
- LAN/WAN Connectivity

Eligibility Criteria

- Diploma / B.E. / B.Tech / BCA / MCA / Any Graduate with relevant IT support experience.
- 6 Months to 2 Years of experience in Desktop/IT Support.
- Good verbal and written communication skills.
- Solid troubleshooting and customer service skills.
- Willingness to work in rotational shifts.
- Willingness to work from office.

Preferred Skills

- Knowledge of Microsoft Intune, SCCM, or Endpoint Management tools.
- Experience supporting remote and hybrid work environments.
- ITIL Foundation Certification (preferred but not mandatory).

📌 Desktop Support Engineer (Bengaluru)
🏢 Mastech
📍 Bengaluru