Key Responsibilities

- Provide advanced technical support for end users, including laptops, desktops, Chromebooks, and mobile devices.

- Support BlackBerry mobile users by managing device configuration, activation, and issue resolution.

- Troubleshoot, maintain, and support peripherals such as printers, scanners, and banking devices, including CashPro equipment.

- Perform application support and resolve software-related issues across enterprise systems.

- Manage data center activities, including physical hardware checks, cabling, server support, and hands-on operational tasks as required.

- Handle ITSM tickets using tools such as ServiceNow or Remedy, ensuring timely resolution and strict SLA compliance.

- Collaborate with global IT teams through MS Teams, Webex, and Skype for Business.

- Maintain accurate IT asset management and inventory records in line with audit and compliance requirements.

- Coordinate with vendors and internal teams for hardware replacements, upgrades, and technical escalations.

- Deliver high-quality customer service to business users and senior executives within a high-security banking environment.

- Act as a key coordinator during the office transition phase, working closely with infrastructure, data center, facilities, and vendor teams to ensure a smooth migration.

- Manage and track transition-related activities, risks, dependencies, and action items, ensuring timely completion of deliverables.





- Coordinate workplace technology setup and readiness activities as the client relocates operations from the DLF office to Aerocity.

- Liaise with multiple stakeholders, including business users, project teams, vendors, and internal support groups, to ensure seamless communication and execution throughout the transition.

- Provide regular status updates and support transition governance activities to ensure business continuity and minimal disruption to users.

Work Location Requirement

- The selected candidate will be required to work from the DLF office location for approximately one month during the training period.

- Following the transition, the role will be based at the Aerocity office location.

- The candidate should be comfortable supporting office migration activities and coordinating with cross-functional teams during the relocation phase.

Required Skills & Qualifications

- Robust experience in end-user computing and enterprise support environments.

- Hands-on experience with BlackBerry device support.

- Experience supporting peripherals and banking devices.

- Familiarity with ITSM tools such as ServiceNow or Remedy.

- Basic knowledge of data center operations, server hardware, and infrastructure support.

- Proven experience coordinating with vendors, infrastructure teams, and multiple stakeholders.

- Ability to manage transition, migration, or office relocation activities in a structured manner.

- Strong organizational, communication, documentation, and customer service skills.

- Experience working in banking or other high-security enterprise environments is preferred.

📌 Desktop Engineer (Project Coordinator) (New Delhi)
🏢 Smart IMS.
📍 New Delhi