Job highlights

- Graduate/Post Graduate with 1-3 years team management experience and strong Excel skills
- Achieve business targets, manage off-roll staff hiring and retention, ensure sales compliance, track PDD compliance, reduce customer complaints, engage with Credit and Risk teams, maintain TAT for case processing

Job Summary This position is open with Bajaj Finance Ltd. First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.

Culture Anchor: Work Hard - Consistently puts in effort; plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with organization's policies. Act with Integrity.

Responsibilities

- Achieving business numbers with the assigned line of channels (basis location and market potential).
- People management (off roll) - Hiring, retention, productivity.
- Sales governance through compliance of systems and processes.
- Responsible for tracking, managing and controlling PDD requirement compliance.
- Reduction in customer complaints/cancellations by ensuring that no miss-selling is being done.
- Understanding of CRM - Salesforce.com.
- Effectively engage with Credit, Operations Risk teams.
- To ensure TAT is maintained for case processing.





Major Challenges

- Training of self and their team below.
- Hiring the right candidate.
- Smooth onboarding to help settle the employee well in BFL.
- Smooth onboarding of current dealer/partner with BFL.
- Retention of off-roll staff.

Key Decisions

- Hiring of off-roll staff.
- Approvals by coordinating with internal stakeholders e.g. clearing cases.
- Lead allocation.
- Field activity planning and closure.

Interactions Internal Clients

- Connect with various internal departments, i.e., product, credit, ops, RCS compliance to process the file.
- Connect with HR department for hiring and retention.

External Clients

- Engaging with customers.
- Mapping of market competition.

Dimensions

- Financial Dimensions: From 45 to 70 Cases MOM (depending upon location and market potential)
- Total Team Size: 9
- Number of Direct Reports: 5 to 9
- Number of Indirect Reports: N/A
- Number of Outsourced employees: 5 to 9
- Number of locations: 1 to 4
- Number of products: 1 (i.e. Two Wheeler Loan)

Qualifications and Experience

- Qualifications - Graduate / Post Graduate
- Good command in Excel is essential.
- Work Experience - 1 to 3 years of relevant experience in managing a team
- Result oriented - Go-getter attitude is must
- Should have collaborative work style to engage with peers/colleagues across the company.
- Excellent Team management and Interpersonal Skills.
- Excellent command over communication skills.
- Highly ambitious self-motivated

📌 Deputy Manager - Two Wheeler - South & West (Nagar)
🏢 Bajaj Finance
📍 Nagar