- Experience in dealer management and after-sales service with skills in customer complaint resolution and program management
- Drive customer satisfaction through engagement, feedback analysis, complaint resolution, referral sales, and recent model launches
Role & responsibilities Drive customer satisfaction and service excellence across two-wheeler dealer networks through customer engagement, feedback analysis, complaint resolution, referral sales and new model launches.
- Customer satisfaction.
- Dealer management and after-sales service.
- Customer complaint and escalation management.
- Training, negotiation and program management.