- Graduate/Post Graduate with 1-2 years experience in Financial Services and expertise in SFDC workflow
- Track and improve KPIs, liaise with IT and sales teams to resolve queries, support data analysis, monitor branch productivity, and deliver business projects
Job Summary
This position is open with Bajaj Finance Ltd.
Responsibilities
- Track and improve key performance indicators such as query resolution time, repeat queries etc
- Liaise with sales team IT team to ensure reduction of sales queries and bottle necks
- Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams
- To liaise with IT team, Ops and other team to ensure early resolution of sales query
- Support regular and adhoc data analysis on business metrices
- Liase with internal teams such Admin, IT, HR for launch of recent branches
- Track and monitor productivity of branches under Geo-expansion
- Work on delivering critical business projects as assigned from time to time.
- Provide relevant data points for Management reporting
Qualifications and Experience
- Graduate / Post Graduate
- With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage.
- Excellent communication skills.
- Exceptionally high motivational levels and needs to be a self-starter