Deputy Manager Service Support
Location: Noida
Experience: 5-10 Years
Role Overview
Responsible for driving product quality and technical training initiatives for Dish TV's DTH and LED Tv product across India. The role focuses on quality assurance, field issue resolution, technical capability development, and continuous improvement of service performance.
Key Responsibilities
- Manage product quality for LED Tvs, STBs, Antennas, LNBFs, Cables, and related DTH hardware.
- Conduct field failure analysis, identify root causes, and drive corrective actions.
- Design and deliver technical training programs for technicians, service engineers, and trainers.
- Collaborate with Product, R&D;, and Service teams to improve product reliability and serviceability.
- Monitor quality metrics, technical audits, and service performance scorecards.
- Lead initiatives to reduce repeat service calls and improve First-Time Fix (FTF) rates.
- Provide technical support and process improvement recommendations to service operations.
- Ensure implementation of quality standards and best practices across field operations.
Candidate Profile
- B.E./B.Tech/Diploma in Electronics, Electrical, Telecommunications, or related discipline.
- 5–6 years of experience in Product Quality, Technical Training, Field Service Quality, or Service Operations.
- Solid knowledge of LED TV, DTH products, STBs, RF systems, and troubleshooting methodologies.
- Experience in root cause analysis, quality tools, and technical audit processes.
- Excellent analytical, communication, and stakeholder management skills.
Designation: Deputy Manager
Department: Service Quality & Technical Training
Location: Noida (Corporate Office)
Industry Preference: DTH, Consumer Electronics- LED Tv
Role: Customer Success, Service & Operations - Other, Industry Type: Film / Music / Entertainment, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Technical Training Support Services
📌 Deputy Manager (Noida)
🏢 DishTV
📍 Noida