1. Job Purpose

To manage post-sales customer relationship activities and drive timely collections across real estate projects. The role involves ensuring a seamless customer experience from booking to possession, monitoring payment schedules, driving collection targets, resolving customer concerns, and coordinating with internal departments to ensure efficient post-sales operations.

1. Key Roles &
- Responsibilities

A. Collections &

- Receivables Management

- Drive collections in line with project-wise collection targets and agreed payment schedules.

- Monitor customer outstanding balances, overdue payments and receivables.

- Ensure timely follow-ups with customers for milestone-based payments and other dues.

- Track ageing of receivables and develop action plans to minimize overdue amounts.

- Handle payment escalations, delayed payments and customer commitments.

- Coordinate with the Finance team for payment reconciliation and updating customer ledgers.

- Prepare and review periodic collection MIS, forecasts and performance reports.

B. Post-Sales Customer Relationship Management

- Manage customer relationships from booking confirmation through possession.

- Ensure timely communication of construction progress, payment milestones and project updates.

- Address customer queries, concerns and grievances with appropriate

resolution.

- Maintain regular engagement with customers to enhance satisfaction and build

long-term relationships.

- Handle customer escalations professionally and ensure timely closure.

C. Documentation &

- Coordination

- Ensure timely issuance of demand letters, payment reminders and customer

account statements.

- Coordinate with Sales, Finance, Legal, Projects and Registration teams for

smooth post-sales operations.

- Support agreement execution,



registration formalities and documentation

requirements.

- Facilitate possession-related documentation and closure of customer accounts.

- Ensure customer records, payment details and correspondence are accurately

maintained in the CRM system.

D. MIS &

- Process Management

- Prepare project-wise collection reports, outstanding statements and ageing

analysis.

- Monitor collection performance against monthly and quarterly targets.

- Identify collection bottlenecks and recommend corrective measures.

- Maintain accurate customer data and ensure timely updates in the CRM

platform.

- Drive process improvements to enhance collection efficiency and customer

experience.

1. Desired Candidate Profile

- Graduate/Postgraduate in Business Administration, Finance, Commerce or a

related discipline.

- 8 to 12 years of relevant experience in CRM, post-sales operations and collections,

preferably in the real estate industry.

- Strong understanding of real estate payment milestones, customer receivables

and collection processes.

- Proven experience in handling customer payment follow-ups and collection

targets.

- Valuable knowledge of customer account reconciliation, MIS preparation and

ageing analysis.

- Proficiency in MS Excel and CRM platforms;

experience with Salesforce will be

an added advantage.

- Excellent communication, negotiation, coordination and customer relationship

management skills.

- Ability to handle customer escalations and drive results within defined timelines.

1. Key Competencies

- Collections &
- Receivables Management

- Customer Relationship Management

- Negotiation &

- Follow-up Skills

- Analytical and MIS Reporting Skills

- Stakeholder Management

- Problem-solving and Conflict Resolution

- Process Orientation and Execution Excellence

- Team Coordination and Target Orientation

📌 Deputy Manager CRM (Post-Sales & Collections) (Hyderabad)
🏢 Auro Realty
📍 Hyderabad