Job Title: Debt Resolution Executive

Company: CZI Consulting

Location: Gurugram, Haryana

Employment Type: Full-Time | Permanent | Work from Office

Salary: 30,000 per month (Fixed)

Experience: 0-3 Years

About the Role

CZI Consulting is looking for a motivated and result-oriented Debt Resolution Executive to join our team.

The candidate will be responsible for assisting clients with their outstanding loan obligations by coordinating with banks, financial institutions, lenders and recovery agencies. The role primarily involves loan settlement negotiations, repayment resolution, lender coordination and helping clients achieve suitable debt settlement solutions.

The ideal candidate should have valuable communication, negotiation and problem-solving skills, along with an understanding of banking and financial services.

Roles & Responsibilities

- Coordinate with banks, NBFCs, financial institutions and recovery agencies regarding clients' outstanding loans.
- Negotiate with lenders to explore suitable loan settlement offers and repayment solutions.
- Understand clients' financial situations and assist in identifying appropriate debt resolution options.
- Handle discussions related to outstanding dues, overdue payments and loan settlement.
- Communicate with collection and recovery teams on behalf of clients.
- Negotiate settlement amounts and repayment terms within the authority provided.
- Coordinate with clients to explain settlement offers and obtain approval before confirmation.
- Verify settlement offers,



payment terms and other conditions in writing.
- Follow up with financial institutions to track settlement progress.
- Maintain accurate records of negotiations, settlement offers, client approvals and case updates.
- Ensure all commitments and communications are properly documented.
- Escalate complex cases whenever required.

Required Skills

- Excellent communication skills in Hindi and English.
- Strong negotiation and convincing abilities.
- Good understanding of loan settlement, debt resolution or banking operations.
- Ability to handle difficult conversations professionally.
- Strong coordination and follow-up skills.
- Basic knowledge of MS Excel, computers and CRM systems.
- Good problem-solving and decision-making abilities.

Candidate Profile

- Freshers and experienced candidates are welcome.
- Candidates with experience in debt settlement, banking, NBFCs, loan collections, financial services, recovery operations or customer handling will be preferred.
- Candidates with telesales or customer support experience and strong negotiation skills can also apply.
- Must be comfortable working from the office in Gurugram.

Salary & Employment Details

- Fixed Salary: 30,000 per month.
- Full-Time, Permanent Employment.
- Work from Office.
- Location: Ambience Island, Gurugram, Haryana.

Working Days & Office Timings

- Monday to Friday: 10:00 AM 7:00 PM.
- Saturday: 10:00 AM 4:00 PM (Half Day).
- Sunday: Weekly Off.

📌 Debt Resolution Executive (Gurugram)
🏢 CZI Global Consultin
📍 Gurugram