Job highlights

- 6-14 years experience with Dynamics 365 Sales customization, Power Apps, Power Automate, C#, .NET, JavaScript, REST APIs, and Dataverse
- Design, develop, customize, and deploy Dynamics 365 Sales and Power Platform solutions; integrate AI capabilities including Sales Insights, AI Builder, and Copilot Studio; collaborate with stakeholders and deliver within Agile framework

Job Summary We are seeking a highly skilled Senior Dynamics 365 Sales Technical Lead to drive the technical design, development, customization, and implementation of enterprise CRM solutions using Microsoft Dynamics 365 Sales and the Power Platform. The ideal candidate will have strong hands-on experience with Model-Driven Apps, Canvas Apps, Power Automate, and Dynamics 365 Sales customization and development. The role also involves integrating AI capabilities, including Dynamics 365 Sales Insights, AI Builder, and Microsoft Copilot Studio, to enhance business processes and improve user experience.

The candidate will collaborate with product owners, business analysts, functional consultants, and stakeholders to translate business requirements into scalable technical solutions and ensure high-quality delivery within an Agile environment.

Responsibilities

- Design, develop, customize, and deploy solutions within Dynamics 365 Sales and the Microsoft Power Platform.
- Develop and extend Dynamics 365 Sales using C#, .NET, JavaScript, REST APIs, and OData.
- Build advanced Model-Driven Apps and Canvas Apps to meet business requirements.
- Develop and customize Dynamics 365 plugins, workflows, and related components.
- Design complex Power Automate cloud flows, custom connectors, and API integrations.
- Integrate Dynamics 365 Sales with external applications and enterprise systems.
- Configure and implement AI capabilities using Dynamics 365 Sales Insights, AI Builder,



and other native AI integrations.
- Design and develop Copilot Studio agents using topics, actions, knowledge sources, MCP, and Dataverse integration.
- Develop and maintain Power BI dashboards, including reports embedded within Model-Driven Apps.
- Collaborate with product owners, business analysts, and functional teams to define user stories and technical acceptance criteria.
- Participate in Agile ceremonies, sprint planning, code reviews, testing, deployment, and release activities.
- Act as a technical subject matter expert during client and stakeholder discussions.
- Troubleshoot technical issues and ensure solution quality, performance, scalability, and maintainability.
- Explore AI assisted development and Power Platform Code Apps where applicable.

Must-Have Skills

- Dynamics 365 Sales: Strong hands-on experience customizing, extending, and developing solutions for Dynamics 365 Sales.
- Power Apps: Extensive experience building advanced Model-Driven Apps and Canvas Apps.
- Power Automate: Experience developing complex cloud flows, workflow automation, custom connectors, and API integrations.
- C# and .NET: Solid development skills for Dynamics 365 plugins and custom business logic.
- JavaScript: Experience implementing client-side customizations in Dynamics 365.
- REST APIs and OData: Experience developing and consuming APIs for integrations with Dynamics 365 and external systems.
- Dataverse:



Working knowledge of the Dataverse data platform and its integration with Dynamics 365 and Power Platform.
- Technical design and implementation: Ability to translate functional requirements into scalable technical solutions.
- Agile delivery: Experience collaborating with cross-functional teams and delivering solutions within an Agile framework.
- Problem-solving and communication: Robust debugging skills and the ability to explain technical solutions to technical and non-technical stakeholders.

Good to Have Skills

- Dynamics 365 Sales Insights: Knowledge of configuring and implementing Sales Insights capabilities.
- AI Builder: Experience implementing AI Builder capabilities within Power Platform solutions.
- Microsoft Copilot Studio: Experience developing agents using topics, actions, knowledge sources, and Dataverse integration.
- MCP integration: Understanding or experience integrating Model Context Protocol MCP with Copilot Studio or related AI solutions.
- Power BI: Experience creating dashboards and reports, including embedding Power BI reports in Model-Driven Apps.
- Power Platform Code Apps: Exposure to building Code Apps and using AI-assisted development tools.
- Microsoft certifications: Microsoft certifications related to Dynamics 365, Power Apps, or the Power Platform.
- Solution architecture: Experience with enterprise CRM architecture, application integration, and Power Platform solution design.
- DevOps and ALM: Familiarity with solution management, environment deployments, pipelines, and release management.

Skills

- Microsoft D365 Sales
- Microsoft Power Automate
- MS PowerApps
- Microsoft Dataverse
- MS Power Platform

Job Type

Full Time

Qualifications

- Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
- Experience: 6 to 14 years.

📌 Sales CRM Senior Technical consultant (Bengaluru)
🏢 CGI
📍 Bengaluru