: Customer Support & Sales Executive

Role Overview

We are looking for a proactive, target-oriented Customer Support & Sales Executive who can manage customer inquiries, drive sales conversions, and actively contribute to vendor acquisition.

The candidate will be responsible for engaging with potential customers, understanding their requirements, recommending suitable services, following up on leads, and converting inquiries into successful bookings or sales. The role also involves identifying and onboarding potential vendors to strengthen our service network.

Key Responsibilities

1. Customer Engagement & Inquiry Management

- Handle customer inquiries through phone calls, emails, chat, and other communication channels.
- Understand customer requirements and recommend suitable services.
- Maintain professional and effective communication in Tamil and English.
- Build customer trust and maintain positive relationships.

2. Sales Conversion & Lead Management

- Actively convert incoming customer inquiries into confirmed bookings or sales.
- Follow up with potential customers and maintain a strong sales pipeline.
- Identify customer needs, explain service advantages, and handle objections effectively.
- Work towards achieving daily, weekly, and monthly sales conversion targets.
- Identify upselling and cross-selling opportunities wherever applicable.
- Ensure every qualified lead receives appropriate follow-up until conversion or closure.

3. Vendor Acquisition & Onboarding

- Identify and approach potential vendors and service providers.
- Communicate business opportunities and explain vendor partnership benefits.
- Follow up with prospective vendors and drive successful vendor onboarding.
- Maintain an updated database of potential and onboarded vendors.
- Support the expansion and strengthening of the company's vendor network.

4. Problem Solving & Customer Support

- Understand customer concerns and provide timely resolutions.
- Troubleshoot service-related issues and coordinate with the relevant teams.




- Escalate complex issues to the appropriate departments when necessary.
- Ensure customer satisfaction while maintaining business objectives.

5. CRM Management & Reporting

- Maintain accurate records of customer inquiries, leads, follow-ups, conversions, and vendor interactions.
- Update all customer and vendor activities in the CRM or designated tracking system.
- Monitor lead status and ensure no potential sales opportunity is missed.
- Share regular updates on sales performance, conversion rates, and vendor acquisition progress.

Qualifications & Skills
- Bachelor's Degree with minimum 2 years experience
- Excellent verbal and written communication skills in Tamil and English.
- Strong interpersonal, negotiation, and convincing skills.
- Sales-oriented mindset with a willingness to work towards targets.
- Good problem-solving and analytical abilities.
- Ability to multitask and manage multiple customer and vendor interactions.
- Basic computer knowledge and familiarity with CRM tools.
- Positive attitude, self-motivation, and willingness to learn.
- Previous experience in telecalling, customer support, telesales, or business development is preferred.

Performance Expectations
- Customer inquiries must be handled promptly and professionally.
- Consistent follow-up on potential sales leads.
- Achievement of assigned sales conversion targets.
- Active contribution towards vendor acquisition and onboarding.
- Accurate CRM updates and regular reporting.
- Focus on both customer satisfaction and business growth.

Salary 18000 -20000 INR/Month

Incentives

Attractive performance-based incentives in addition to the applicable salary.

Important – Sales Conversion Is Mandatory

This is not a customer support-only role. It is a sales-driven position.

The candidate must be comfortable with sales conversations, lead follow-ups, convincing customers, and closing deals.

Handling customer inquiries alone is not sufficient. The ultimate expectation is to convert qualified inquiries into confirmed sales/bookings and contribute to vendor acquisition targets.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support & Sales Executive (Chennai)
🏢 UTILSTOP LLC-FZ
📍 Chennai