Client Support Specialist

GoInstaCare · Remote · Full-time or Part-time

About GoInstaCare

GoInstaCare is an AI-powered hiring platform built for home care agencies. We help agencies find, screen, and hire qualified caregivers faster, combining AI job distribution, automated screening interviews, background checks, and onboarding into one platform. We're a fast-moving product team building tools used by home care agencies across the United States.

About the Role

We're looking for a Client Support Specialist to help our agency clients get more applicants and get the most out of GoInstaCare. You'll promote agency job openings on social media, set up and manage job listings on LinkedIn, and support agencies day to day so their hiring keeps moving.

What You'll Do

- Manually post agency job openings in relevant Facebook groups and LinkedIn groups in the states where the agency has posted the job
- Find, join, and keep an up-to-date list of active caregiver and home care job groups for each state
- Follow each group's posting rules so posts are not removed and our accounts are not flagged
- Set up and manage job listings on LinkedIn for agency clients
- Write clear, accurate social media job posts from the agency's job details, with the correct role, location, and apply link
- Track every posting (agency, state, platform, date, group, and result)



in a shared tracker
- Re-post, refresh, and close job posts as openings change or are filled
- Respond to comments and messages on posts and direct interested candidates to apply
- Answer agency client questions by email or chat and help them with job posting setup on the platform
- Check that job posts and listings are live and correct, and flag problems to the team
- Share weekly updates on postings and reach with the team
- Report platform issues, bugs, and client feedback to the product team
- Do ad hoc tasks as assigned by your manager

What We're Looking For

- Experience with social media, customer support, recruiting support, or a similar role is preferred; freshers with strong skills are welcome
- Comfortable using Facebook and LinkedIn for business, including groups and job listings
- Good written English with clear, qualified communication
- Organized, detail-oriented, and able to manage repeat tasks without missing steps
- Basic skills with spreadsheets (Google Sheets or Excel) for tracking
- Willing to learn the platform and the US home care hiring space
- Able to take direction and handle ad hoc requests
- Prior experience in HR tech, recruitment, or home care is a plus

Locations & Work Setup

- Remote

📌 Customer Support Specialist (Indore)
🏢 GoInstaCare - For All Your Care Needs
📍 Indore