: Customer Service Representative (CSR)

Position Overview The Republic of Palau's Digital Residency Program provides the world's first Web3 ID, which supports the application of Palau ID and ID on-chain.

We believe that our success is driven by the outstanding people who make up our team. We're currently seeking an A+ Customer Service Representative to uphold our standard of excellence in customer interactions.

Key Responsibilities :

- Handle customer inquiries, providing accurate, valid, and complete information by using the right methods/tools.
- Respond to customer inquiries and complaints on time.
- Resolve customer complaints, guiding them through the resolution process.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.




- Collaborate with the team to ensure seamless customer service.
- Ensure all customer interactions are logged and details are not missed.

Qualifications

- Can work 40 hours per week.
- Proven experience as a customer service representative.
- Preferably has experience/knowledge with Web3.
- Familiarity with CRM, LiveChat and Discord.
- Experience with QA.
- Inbound and Outbound calls.
- Ability to clearly express and convey information through email or chat.
- Ability to address issues promptly and to the satisfaction of the client.
- Comfortably handle multiple cases or tasks at the same time.
- Excellent communication skills, both written & verbal.

📌 Customer Support Representative (Bengaluru)
🏢 RNS ID
📍 Bengaluru