DearPet offers at-home grooming and vet services across Delhi NCR. This is a phone and WhatsApp role, not a data or analyst role. You will be the first point of contact for our customers: answer chats and calls from new and existing clients, help them book, solve their issues, and run the daily service schedule.
Responsibilities
- Answer WhatsApp chats and calls; help new pet parents choose the right package and book.
- Follow up with leads who don't book and keep the CRM updated.
- Handle reschedules, complaints and repeat-booking calls for existing clients.
- Plan the next day's schedule, assign groomers and vets, and inform customers of any delay.
- Share a short end-of-day report.
Requirements
- 1 to 3 years handling customer calls and chats (support, inside sales or service coordination).
- Fluent Hindi and positive English.
- Calm on calls, organised, comfortable with WhatsApp Business, Google Sheets and a CRM.
- No grooming knowledge needed. We will train you.
DetailsLocation: Keshav Puram, Delhi ·
Hours: 10 am to 6:30 pm, 6 days ·
Salary: ₹20k-25K per month
📌 Customer Support Representative (New Delhi)
🏢 DearPet
📍 New Delhi
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