Bottomlines.ai is hiring a Customer Support Representative to support customers using PathFinder, our SaaS platform for programmatic advertising teams, with tools for inventory discovery, monitoring and sellers.json management.
This is a fully remote position based in India. You'll be responsible for handling customer enquiries, answering product-related questions and helping customers resolve issues quickly and professionally.
What you'll do
- Handle customer enquiries via email, chat and other support channels.
- Respond to customer questions about PathFinder and its features.
- Help customers navigate the platform and understand their reports.
- Troubleshoot basic technical issues and assist with resolving problems.
- Identify and escalate bugs or complex technical issues to the relevant team.
- Follow up on open support requests to ensure timely resolution.
- Maintain transparent records of customer enquiries and support interactions.
- Provide a friendly, professional and helpful customer experience.
What we're looking for
- Previous experience in customer support or customer service.
- Excellent written and spoken English.
- Strong communication skills and a customer-first mindset.
- Good problem-solving skills and attention to detail.
- Comfortable working with web applications and basic technical tools.
- Ability to manage multiple enquiries and prioritise requests.
- Reliable, organised and able to work independently.
- Comfortable working in a fully remote environment.
Experience in B2B SaaS, AdTech or digital advertising is an advantage. What we offer
- Fully remote position – work from anywhere in India.
- Opportunity to join a growing international SaaS company.
- Direct collaboration with the founders.
- Opportunity to grow with the company.
To apply
- Submit your CV or LinkedIn profile along with a short introduction describing your previous customer support experience and why you're interested in joining Bottomlines.ai.
📌 Customer Support Representative (India)
🏢 Bottomlines.ai
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.