Designation: Customer Support Executive Core Backend Operations

Location: Gurugram, Haryana

Work Mode: Full time &

- WFO

Experience: 6 months to 2 years

Education: Graduate / Undergraduate

Working Days: 5 days a week

Shift: 24 7 rotational shifts

Joining Requirement: Immediate joiners

Role Overview The role involves supporting international customers with travel-related queries and services, including flight and hotel bookings, holiday packages, itinerary modifications, cancellations, refunds, and other travel-related requirements. Customer interactions may be handled through voice, email, or chat, depending on business requirements.

Key Responsibilities

Handle international customer queries related to travel and hospitality services.

Assist with flight reservations, hotel bookings, holiday packages, travel insurance, and transfers.

Manage booking modifications, cancellations, refunds, payment queries, baggage assistance, seat selection, and travel documentation.

Maintain accurate customer records using CRM systems. Ensure timely and professional resolution of customer concerns.

Meet performance metrics, including CSAT, quality, FCR, AHT, schedule adherence, and productivity.

Follow company policies, quality standards,



and data security guidelines.

Escalate complex issues when required while maintaining a customer-focused approach.

Eligibility

Graduates and undergraduates are eligible.

Candidates with 6 months to 2 years of experience in international BPO, customer service, travel, hospitality, and airlines.

Strong Verbal And Written English Communication Skills Are Essential.

Candidates must be comfortable working in a fast-paced environment and rotational shifts.

Basic computer knowledge, MS Office proficiency, good typing speed, and problem-solving skills are required.

Knowledge of GDS platforms such as Amadeus, Sabre, or Galileo will be an added advantage.

Compensation &

- Benefits

Up to 3.1 LPA incentives, medical insurance, and employee wellness benefits.

Employee Assistance Programme (EAP).

Transport facilities as per company policy.

Learning and career growth opportunities.

Selection Process

HR Screening

- Telephonic

Operations Interview Google Meet Client Round, if applicable

Apply at: [email protected] (Include updated resume &

- CCTC)

Please note: This role is strictly open to applicants from Delhi NCR.

📌 Customer Support - International Travel Process (Gurugram)
🏢 PineQ Lab Technology
📍 Gurugram