Job Title: US Customer Support Executive Department: Customer Support / Operations Work Location: India Shift: US Shift (Night Shift) Employment Type: Full-Time

Job Summary

We are looking for a customer-focused US Customer Support Executive to handle customer inquiries from US-based customers through phone, email, and chat. The candidate should have excellent English communication skills, problem-solving abilities, and the flexibility to work in US night shifts.

Roles and Responsibilities

- Handle inbound and outbound customer calls from US customers.
- Respond to customer queries through calls, emails, and live chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints professionally and efficiently.
- Maintain customer records and update information in CRM systems.
- Ensure customer satisfaction through timely follow-ups.
- Meet daily, weekly, and monthly performance targets.




- Escalate complex issues to the appropriate departments.
- Maintain professional communication and follow company guidelines.

Required Skills

- Excellent verbal and written English communication.
- Positive American accent comprehension.
- Strong customer-handling and problem-solving skills.
- Basic computer knowledge and typing skills.
- Knowledge of MS Office and CRM tools is an advantage.
- Ability to work independently and as part of a team.
- Good listening and multitasking abilities.

Eligibility Criteria

- Qualification: BE/B tech Required
- Experience: Freshers candidates can apply.
- Communication: Good English fluency is mandatory.
- Flexible to work in US night shifts.

Send resume to : Nahid - (phone hidden) (Please send resume if above criteria met)

📌 Customer Support- International Voice Process (Chennai)
🏢 CIEL HR
📍 Chennai