Department: Customer Support / Customer Experience
Job Type: Internship
Duration: 3–6 Months
About the Role
We are looking for a proactive, enthusiastic, and customer-oriented Customer Support Intern to join our team. The candidate will assist in handling customer queries, resolving basic issues, providing product or service information, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer queries through calls, emails, chats, and other communication channels.
- Assist customers with product- or service-related questions.
- Identify customer concerns and provide appropriate solutions.
- Escalate complex issues to the relevant departments when required.
- Maintain accurate records of customer interactions and feedback.
- Follow up with customers to ensure their issues are resolved.
- Collect customer feedback and share suggestions for improving the customer experience.
- Support the team in day-to-day customer service operations.
Requirements & Qualifications
- Currently pursuing or recently completed a Bachelor's degree in any discipline.
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with MS Office or Google Workspace.
- Strong problem-solving and interpersonal skills.
- Ability to remain patient, polite, and professional when handling customers.
- Willingness to learn and work in a team workplace.
- Previous customer service experience is an advantage but not mandatory.
Key Skills
- Communication skills
- Active listening
- Problem-solving
- Time management
- Customer relationship management
- Teamwork and adaptability
- Attention to detail