- Handle inbound customer calls in a skilled and courteous manner.
- Understand customer concerns and provide accurate resolutions.
- Assist customers with product, service, account, or process-related queries.
- Document customer interactions and update records in the system.
- Escalate unresolved issues to the appropriate teams when required.
- Achieve customer satisfaction, quality, and productivity targets.
- Follow all company policies and compliance requirements.
Qualified in Degrees ( B.ed, B.tech, BCA, MBA, MCA, Ba LLB, diploma, polytechnic, and any technical & niche qualification) are not eligible.
Role: Voice / Blended - Other, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills International Voice US Voice ProcessUS ProcessInternational BPOInternational Voice Process