Role & responsibilities

- Handle customer queries across WhatsApp, email, calls and social media.

- Assist with order tracking, NDR, delivery, returns, refunds and replacements.

- Resolve customer complaints promptly and professionally.

- Coordinate with warehouse and logistics teams for order-related issues.

- Maintain accurate records of customer interactions and escalations.

- Ensure a positive customer experience and high customer satisfaction.

Preferred candidate profile

- 24 years of experience in customer support (D2C/e-commerce preferred).

- Excellent verbal and written communication skills.

- Proficient in English and Hindi.

- Familiarity with Shopify, NDR and customer support tools preferred.

- Positive problem-solving skills and attention to detail.

- Patient, proactive, organised and customer-focused.

📌 Customer Support Executive (New Delhi)
🏢 Thunder Nuts
📍 New Delhi