Role & responsibilities

Provide product and service information to customers

Research, identify, and resolve customer complaints using applicable software

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls on collections

Complete call logs and reports

Generate customer interest in the services or products offered by the company

Provide personalized customer service by responding to the needs of the customers

Build customer loyalty by follow-up of customer calls

Preferred candidate profile

Bachelors degree

1 2 years experience in tele calling (Freshers also can apply)

Robust communication abilities

Ability to listen and solve problems

Outstanding capacity to manage conflicts and address grievances during negotiations

📌 Customer Support Executive (Chennai)
🏢 Mahaveer Finance
📍 Chennai