Responsibilities

- Ability to determine customer needs and provide appropriate solutions.
- Responds to customer inquiries regarding online merchandise or service orders.
- Assists customers with product selection, answers basic questions, and suggests various product

options that are available.
- Document customer problems and inputs in the ticketing system.
- Ensures prompt and proper resolution of customer queries by providing additional information or

escalating/engaging others in the organization to provide a solution according to defined procedures.
- Excellent customer service skills, including maintaining focus on the customer issue in a

rapid-paced environment.
- Ability to empathize with and prioritize customer needs.




- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

Qualifications and skills
- Experienced having bachelors degree in any field
- Min 1-3 years’ experience
- Age limit - not more than 30 years old
- Excellent written and oral communication skills in English. Added advantage of knowing other

languages like Hindi, Kannada.
- Good comprehension skills
- Good patience when dealing with difficult customers.
- Should possess Interpersonal skills.

📌 Customer Support Executive (Bengaluru)
🏢 Kushals.com
📍 Bengaluru