India Agro Exports is looking for a proactive and customer-oriented Customer Support Executive – Domestic Sales to support its domestic sales operations and business development activities.
The candidate will be responsible for generating potential sales leads, identifying new business opportunities, maintaining customer relationships and ensuring regular follow-ups with prospective customers to drive business growth.
The ideal candidate should have 2–5 years of experience in customer service, sales coordination or business development, preferably from the Gherkin, FMCG or Food Processing industry.
Key Responsibilities
Lead Generation & Business Development
- Identify and generate potential sales leads from domestic markets.
- Explore current business opportunities and identify prospective customers.
- Support the sales team in developing new customer accounts and expanding the customer base.
Customer Relationship Management
- Maintain regular communication with existing and prospective customers.
- Understand customer requirements, product enquiries and business needs.
- Respond to customer queries and ensure timely resolution of issues.
Sales Follow-up & Coordination
- Conduct weekly follow-ups with pipeline customers to nurture leads and track business opportunities.
- Regularly follow up with prospects to move enquiries towards order conversion.
- Coordinate with internal departments to ensure smooth handling of customer requirements.
Sales Reporting & Documentation
- Maintain and update customer databases and sales lead records.
- Prepare regular reports on lead generation, customer follow-ups and sales pipeline status.
- Monitor the progress of potential business opportunities and report updates to the reporting manager.
Preferred Candidate Profile
- Any Graduate / bachelor’s degree preferred.
- 2–5 years of experience in Customer Service, Domestic Sales, Sales Coordination or Business Development.
- Candidates from Gherkin, FMCG or Food Processing industries will be preferred.
- Good communication and interpersonal skills.
- Strong customer relationship management and follow-up skills.
- Ability to identify business opportunities and generate sales leads.
- Basic knowledge of MS Excel, email communication and customer database management.
- Proactive, result-oriented and customer-focused approach.