Employment Type: Full-Time | Permanent | Work from Office
Salary: 25,000 per month
Experience: 0-2 Years
About the Role
CZI Consulting is looking for a customer-focused and responsible Customer Success Executive to manage relationships with existing clients and ensure a smooth service experience.
The candidate will be responsible for handling customer queries primarily through WhatsApp and phone calls, providing service updates, resolving customer concerns, managing scheduled monthly payment reminders and maintaining long-term customer relationships.
The ideal candidate should have excellent communication skills, a customer-friendly approach and the ability to manage multiple client accounts efficiently.
Roles & Responsibilities
- Manage and maintain relationships with existing customers throughout their six-month service period.
- Handle customer queries and concerns primarily through WhatsApp and phone calls.
- Provide accurate and timely updates regarding service progress and ongoing activities.
- Understand customer issues and coordinate with internal teams for timely resolution.
- Follow up with customers to ensure a smooth and satisfactory service experience.
- Send timely reminders for scheduled monthly payments.
- Follow up professionally with customers regarding overdue payments.
- Focus on customer retention and maintaining solid client relationships.
- Handle customer complaints and escalations with patience and professionalism.
- Maintain accurate customer information, communication history and follow-up records in the CRM.
- Ensure every customer receives timely assistance and appropriate support.
- Coordinate with the relevant teams to ensure customer issues are resolved within the defined timelines.
Required Skills
- Excellent verbal and written communication skills in Hindi and English.
- Good WhatsApp communication and customer-handling skills.
- Strong problem-solving and coordination abilities.
- Patience and the ability to handle difficult customer conversations.
- Good follow-up and relationship-management skills.
- Basic knowledge of MS Excel, computers and CRM systems.
- Ability to manage multiple customers and tasks efficiently.
Candidate Profile
- Freshers and experienced candidates can apply.
- Candidates with experience in Customer Support, Customer Success, Client Servicing, Customer Retention, Telecalling or Relationship Management will be preferred.
- Candidates should have a positive attitude and a customer-first approach.
- Must be comfortable working from the office in Gurugram.
Salary & Employment Details
- Fixed monthly salary: 25,000.
- Full-Time, Permanent Employment.
- Work from Office.
- Location: Ambience Island, Gurugram, Haryana.
Working Days & Office Timings
- Monday to Friday: 10:00 AM 7:00 PM.
- Saturday: 10:00 AM 4:00 PM (Half Day).
- Sunday: Weekly Off.
📌 Customer Support Executive (Gurugram)
🏢 CZI Global Consultin
📍 Gurugram
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