Role & responsibilities

- Handle multilingual calls from farmers nationwide both in and outbound calls (Now looking for Tamil and Kannada).
- Update detailed farmer crops and query records.
- Provide agricultural solutions or transfer queries to agronomists.
- Coordinate local field visits as needed.
- Follow up to ensure timely resolution of queries.
- Execute product promotions and conduct farmer surveys to gather market insights.
- Maintain consistent communication and regular follow-ups with the field sales team to ensure alignment and support.
- Manage and oversee activities related to the Reach Kisan Farmer app to enhance user engagement and functionality.
- Monitor and follow up on social media platforms, including YouTube and Facebook pages, to support digital marketing efforts.

Preferred candidate profile

- Strong understanding of agricultural products, farming practices, and farmer needs.
- Proficiency in Tamil and Kannada preferred Telugu, Hindi, or any other languages is a plus.




- Strong interpersonal skills with the ability to handle customer queries effectively and professionally.
- Valuable listening skills and patience to understand customers needs and provide appropriate solutions.
- Basic computer proficiency, including familiarity with CRM software and MS Office tools.
- Problem-solving mindset with a focus on customer satisfaction.
- Prior experience in a call centre or customer service role is preferred but not mandatory.
- Willingness to work with team.

Role: Marketing and Communication - Other, Industry Type: Fertilizers / Pesticides / Agro chemicals, Department: Marketing & Communication, Employment Type: Full Time, Temporary/Contractual Role Category: Marketing and Communication - Other Education UG: B.Sc in Agriculture read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills MS OfficeTamilKannadaCommunication Skills

📌 Customer Support Executive (Hyderabad)
🏢 Adama Agricultural Solutions
📍 Hyderabad