We are hiring for Customer Success (Contact Center Specialist)

Role & responsibilities

- Act as the first point of contact for customers regarding service-related queries, troubleshooting, and handling complex service requests by logging them into appropriate systems for resolution.
- Educate clients and advisors on newly implemented services, systems, and procedures to promote efficient self-service and enhance user experience.
- Process complex service transactions and resolve account-related casework initiated through web-based or paper forms, ensuring timely completion and adherence to service-level goals.
- Handle inbound and outbound customer interactions to provide accurate, prompt, and effective solutions for transaction and service-related requests.
- Utilize internal systems and applications to record, update,



and manage customer information accurately in the designated platforms.

Preferred candidate profile A minimum of 1-5 years of relevant work experience in the International Voice
- Solid written and spoken communication skills
- Ability to explain complex policies or concepts in a time-bound manner
- Excellent customer service skills
- Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner

Perks and Benefits

5 days working

Two-way cabs To apply, please share your CV at [email protected].

or call/WhatsApp at (phone hidden)

📌 Customer success US Voice Process (Delhi)
🏢 Careernet
📍 Delhi