Job highlights

- Experience with WhatsApp campaigns or email engagement. CRM experience.
- Experienced Teachers with 2 5 years of teaching experience. MBA freshers interested in customer success,EdTech,growth,and customer engagement.
- Candidates with experience handling parents,students,schools,coaching institutes,or online learning platforms.
- Preferred Background

Role Overview We are looking for a Customer Success Manager who will help parents, students, teachers, and partners successfully use MeraTutor.AI.

The person will be responsible for onboarding customers, solving user problems, collecting feedback, keeping customers engaged, sharing product updates, and motivating renewals.

This role is focused on improving customer engagement, satisfaction, retention, and renewals.

Key Responsibilities

- Onboard new customers after signup or subscription
- Help parents and students understand how to use MeraTutor.AI
- Guide users on key features such as AI Tutor, doubt solving, worksheets, handwritten evaluation, reports, and learning progress
- Answer customer questions through WhatsApp, calls, emails, and chat
- Resolve basic product issues and coordinate with the technical team when needed
- Send regular WhatsApp and email updates about new features, study tips, and product improvements
- Share reminders, learning nudges, exam preparation messages, and renewal updates
- Identify inactive users and re-engage them
- Collect feedback from parents, students, teachers, and partners
- Track customer issues, feedback, follow-ups, and renewal status
- Build robust customer relationships and improve customer trust
- Help increase subscription renewals and reduce churn




- Share customer insights with product, sales, and marketing teams

Required Skills

- Good communication in Hindi, English, and Hinglish
- Strong customer handling and problem-solving skills
- Comfortable speaking with parents, students, and teachers
- Valuable follow-up discipline
- Ability to explain product features in a simple way
- Comfortable using WhatsApp, email, calls, Google Sheets, and CRM tools
- Patient, polite, and service-oriented approach
- Basic understanding of education, students, parents, and online learning
- Ability to collect feedback and convert it into useful product insights
- Target-driven mindset around engagement and retention

Good to Have

- Experience in EdTech customer success or customer support
- Experience handling subscription-based customers
- Experience with WhatsApp campaigns or email engagement
- CRM experience
- Renewal or retention experience
- Understanding of AI-based learning tools

Success Metrics The role will be measured on:

- Current customer onboarding completion rate
- First response time to customer queries
- Issue resolution time
- Customer engagement rate
- Weekly/monthly active customer rate
- Inactive customer reactivation
- Feedback collected from users
- Customer satisfaction score
- Renewal rate
- Churn reduction




- Testimonials and reviews collected
- WhatsApp/email response rates

Suggested Monthly Targets

- Contact 90%+ recent users within 24 hours
- Complete onboarding for 70%+ new paid users
- Maintain average first response time under 2 working hours
- Collect feedback from 50+ users per month
- Reactivate 25%+ inactive users
- Achieve 70%+ renewal rate initially, improving month-on-month
- Collect 5 10 testimonials/reviews per month

Customer Engagement Activities

- Welcome WhatsApp message after signup
- First-use guidance call or video
- Weekly study tips for parents
- Feature update emails and WhatsApp messages
- Exam-time revision reminders
- Nudges for inactive users
- Renewal reminders before subscription expiry
- Feedback calls after 7 10 days of usage
- Sharing parent success stories and testimonials

Preferred Background Candidates from the following backgrounds can apply:

- Experienced Teachers with 2 5 years of teaching experience
- MBA freshers interested in customer success, EdTech, growth, and customer engagement
- Interns with solid communication skills and interest in education technology
- Candidates with experience handling parents, students, schools, coaching institutes, or online learning platforms
- Customer support/customer success candidates from EdTech, SaaS, or subscription businesses.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager (Sahibzada Ajit Singh Nagar)
🏢 Intellinez Systems
📍 Sahibzada Ajit Singh Nagar