About Ecosmob:

Ecosmob Technologies Pvt. Ltd. is the fastest growing IT company specializing in VoIP (Voice over IP and Video over IP). Ecosmobs other range of services include Smart Phone Applications, Search Engine Optimization, Website Development & Design and Web Marketing.

Job Overview:

Looking for a agile and customer-focused individual with strong account management, customer success, and team leadership skills. The ideal candidate will have experience in growing customer accounts, generating referral business, and managing a small team in a fast-paced IT/Software Services environment.

Key Responsibilities:

- Manage assigned customer accounts, acting as the primary point of contact.
- Understand customer needs, drive satisfaction, and ensure retention and success.
- Identify upselling, cross-selling, and growth opportunities within existing accounts.
- Generate referral business through excellent relationship management.
- Lead, mentor, and guide a Sales Executive and a Lead Generator to meet their targets.
- Coordinate with internal teams (Sales, Delivery, Technical) to ensure client success.
- Maintain CRM with up-to-date account activities, touchpoints, and growth initiatives.
- Meet or exceed account growth, upsell, and referral targets.
- Track and report key account health metrics and team performance to leadership.
- Develop and implement account strategies for customer expansion and advocacy.




- Foster a strong, customer-obsessed, and results-oriented team environment.

Eligibility Criteria:

- 6+ years of experience in Customer Success, Account Management, or Sales roles.
- Demonstrated ability to grow strategic accounts and build long-term customer relationships.
- Leadership experience managing and mentoring high-performing teams.
- Strong business acumen with experience in client expansion and referral generation.
- Excellent communication, stakeholder management, and negotiation skills.
- Proven experience driving customer retention, satisfaction, and revenue growth.
- Ability to independently manage key accounts and drive cross-functional collaboration.
- Hands-on experience with CRM tools, reporting systems, and customer analytics.
- Bachelor s degree (required); MBA or equivalent (preferred).
- Experience in IT/Software/Technology services is strongly preferred.
- Should hold a valid US visa (preferred for client visits and onsite opportunities).
- Willingness to work flexible hours to align with global client needs.

About Ecosmob:

- IT Service & Product based company
- Growing Team of 280+ Professionals
- Work-Life Balance with 5-Day Workweek
- Flexible Timings
- Providing Hybrid Work Mode Flexibility
- Comprehensive Medical & Accidental Insurance
- 32 Leaves annually

📌 Customer Success Manager (Ahmedabad)
🏢 Ecosmob Technologies
📍 Ahmedabad