Help leading brands across Australia, New Zealand, the UK and Asia listen to their customers and employees, and act on what they hear. You'll own a portfolio of enterprise accounts and play a key part in Resonate's growing team in India.

About Resonate

Resonate is a fast-growing Australian SaaS scale-up. Our Resonate CX platform turns customer and employee feedback into clear, actionable insight using AI, text analytics and real-time dashboards. Leading enterprises across Australia, New Zealand, Asia and the UK use it to improve the experiences they deliver.

As we grow, we're building a strong team in India. You'll partner with client stakeholders to build CX and EX strategies that make a real difference to their customers and people.

What you'll do

- Own a portfolio of enterprise clients and become their trusted advisor on CX and EX programs
- Help clients shape their CX strategy, from what they measure to how they act on it
- Understand each client's business goals and show them how Resonate helps reach them
- Drive adoption by working with end users so the platform becomes part of their routine
- Build relationships across each account, from day-to-day users to senior decision makers
- Lead renewals and spot opportunities to grow accounts through upsell and cross-sell
- Share client insight with our internal teams so we keep improving how we deliver

What you'll bring

- 3 to 6 years in customer success, account management, client servicing or consulting, ideally in SaaS or tech
- Experience working with international clients, ideally in Australia, the UK or similar markets
- A track record of managing renewals and growing account revenue




- Excellent written and spoken English, and confidence presenting to senior stakeholders

How you work

- You take ownership. Your clients' success is your success, and you follow through without being chased.
- You hold yourself accountable. You're upfront when things go wrong and focused on fixing them.
- You persuade with insight. You can bring a sceptical stakeholder round by showing them what the data says.
- You get ahead of things. You spot risks and opportunities before the client raises them.
- You stay curious. You want to understand how each client's business works and what matters to them.
- You stay steady under pressure. A tough renewal or a difficult conversation doesn't throw you off course.
- You put the team first. You share wins, help colleagues out, and know we do our best work together.

What you'll get

- A competitive salary benchmarked to the market
- Direct exposure to enterprise clients across Australia, New Zealand, the UK and Asia
- The chance to shape CX strategy for leading brands
- Support to grow your career, with clear development paths
- A adaptable, people-first team where you can be fully yourself

Working hours

Our clients are mostly in Australia and New Zealand, so this role starts early, around [7:30am] IST, with some flexibility to join UK calls when needed.

How to apply

Apply with your CV. We'd love to see the results you've achieved in each role (renewal rates, revenue growth, adoption wins). A short cover letter is welcome but optional.

Don't tick every box? Apply anyway. We hire for potential and attitude as much as experience, and we welcome applicants of all backgrounds.

📌 Customer Success Manager (Kochi)
🏢 Acquarius Capstorm
📍 Kochi