Job highlights

- Graduate / Post-Graduate - MBA,BBA,BCom,BA,BSc,MCom,MSc,BCA
- Eligibility & Preferred Background
- 8 years experience in Customer Success Management,Client Servicing,Client Relationship Management,B2B Coordination,or Account Management

Roles & Responsibilities Manage and lead multiple Contract Manufacturing Client Accounts for Cosmetics & Pharma

Oversee Customer Success, Client Handling, Client Servicing, and Client Escalation Management

Plan and monitor Order Processing, Order Management, Production Planning, and Dispatch Coordination

Coordinate with Manufacturing Operations, Factory Teams, Production Teams, Stores and Dispatch Teams

Supervise Customer Success Executives, Client Account Executives, Operations Executives, Back Office Team and Interns

Ensure timely sharing of Invoices, Challans, Dispatch Details, Receipts, and Client Documentation

Maintain MIS, Excel Sheets, Data Management, and Back Office Records





Analyze Client Feedback, resolve issues, drive Client Retention, and ensure high Customer Satisfaction

Develop strategies for B2B Client Growth and maintain awareness of Market Trends

Eligibility & Preferred Background

Graduate / Post-Graduate - MBA, BBA, BCom, BA, BSc, MCom, MSc, BCA

4-8 years experience in Customer Success Management, Client Servicing, Client Relationship Management, B2B Coordination, or Account Management

Experience in Cosmetics Industry, Pharma Industry, FMCG Manufacturing, Contract Manufacturing, B2B Manufacturing Operations, Export Import, IndiaMART, TradeIndia or Merchant Handling is an added advantage

Robust Leadership Skills, Team Management, English Communication, Coordination Skills, Problem-Solving Ability, and Market Awareness

📌 Customer Success Manager - Contract Manufacturing (Ahmedabad)
🏢 HCP Wellness
📍 Ahmedabad