Job Title: Customer Success Executive / Key Account Manager (SaaS)

Company: Famepilot Internet Private Limited

Location: Sector 48, Gurugram, Haryana

Experience: 3–4 Years

Work Mode: Work from Office (WFO)

Working Days: Monday to Friday

Working Hours: 9:00 AM – 5:00 PM

Job Summary

Famepilot is looking for an experienced and customer-focused Customer Success Executive / Key Account Manager with 3–4 years of hands-on experience in the SaaS industry.

The ideal candidate must have prior experience managing SaaS products, handling key customer accounts, client onboarding, and building long-term customer relationships. The candidate should be confident in communicating with clients, understanding their business requirements, ensuring product adoption, and maintaining high customer satisfaction.

Key Responsibilities

- Manage and maintain relationships with existing SaaS customers and key accounts.
- Handle end-to-end customer onboarding, product training, and implementation.
- Understand customer requirements and ensure effective product adoption and usage.
- Act as the primary point of contact for assigned clients.
- Conduct regular client meetings, follow-ups, and business reviews.
- Proactively identify customer challenges and coordinate with internal teams for timely resolution.
- Drive customer retention, satisfaction, and account growth.
- Identify upselling and cross-selling opportunities within existing accounts.
- Ensure timely communication and provide regular updates to clients.
- Maintain accurate customer records,



account details, and follow-up activities in CRM.
- Coordinate with sales, product, and technical teams to ensure a seamless customer experience.

Requirements
- 3–4 years of relevant experience in Customer Success, Key Account Management, or Client Relationship Management.
- Mandatory: Hands-on experience working with SaaS products or in a SaaS-based company.
- Experience in managing customer accounts and handling B2B clients.
- Solid understanding of customer onboarding, product training, and account management.
- Excellent verbal and written communication skills.
- Strong interpersonal, relationship-building, and problem-solving abilities.
- Ability to manage multiple client accounts independently.
- Comfortable working in a fast-paced, target-oriented environment.
- Good coordination and follow-up skills.

Preferred Skills
- Experience in B2B SaaS, enterprise software, or technology-based products.
- Experience handling enterprise or key accounts.
- Familiarity with CRM tools and customer success platforms.
- Experience in client retention, renewals, upselling, and cross-selling.

Why Join Famepilot?
- Opportunity to work with a growing B2B SaaS company.
- Exposure to enterprise customers and technology-driven solutions.
- Opportunity to build expertise in Customer Success and Key Account Management.
- Collaborative and growth-oriented work environment.

How to Apply? Interested candidates can share their updated CV at [email protected].

Work Location: In person

📌 Customer Success Executive / Key Account Manager (SaaS) (Gurugram)
🏢 Famepilot Internet
📍 Gurugram