: Customer Support Specialist

Location : Gurugram

Education : Graduation from any stream

About Company

GoldenPi is a fintech company founded in 2017. It is one of India's pioneering online fixed-income investment platforms, focused on making bond investments accessible to retail investors and high-net-worth individuals (HNIs).

The platform enables investors to discover and invest in various fixed-income products, including:

1.Corporate Bonds

2.Government Securities (G-Secs)

3.Non-Convertible Debentures (NCDs)

4.Corporate Fixed Deposits

5.Other debt investment products

GoldenPi operates through a SEBI-registered Online Bond Platform Provider

(OBPP) and debt-broking entity.

In May 2026, Oxyzo Financial Services acquired 100% of GoldenPi

Technologies and its subsidiary GoldenPi Securities.

Oxyzo is the financial services arm of OfBusiness, primarily focused on providing financial solutions and lending to SMEs.

Job Summary

We are seeking a proactive and customer-centric Customer Support Executive to join our investment platform. The role involves assisting customers with account-related queries, onboarding, KYC processes, platform navigation,

transaction-related concerns, and general product support while delivering a seamless customer experience. The ideal candidate should possess excellent communication skills, strong problem-solving abilities,



and a keen interest in financial services and investment products.

Key Responsibilities

- Respond to customer inquiries through multiple support channels, including

inbound and outbound calls, email, chat, and other communication platforms.
- Provide end-to-end customer support and Service for account opening,

onboarding, KYC verification, login issues, profile updates, and pre- and post-investment-related queries or concerns. Assist customers with platform navigation, product-related information, and account functionalities while adhering to approved support guidelines.
- Educate customers on platform features, processes, and services
- Identify and escalate complex, sensitive, or unresolved customer issues to the

relevant internal teams for timely resolution.
- Coordinate with internal teams such as Operations, Compliance,

Product, and Technology teams to resolve customer concerns.
- Follow up with customers to ensure timely resolution and maintain a positive

customer experience.
- Maintain a solid understanding of company products, processes,

policies, and regulatory requirements.
- Ensure compliance with internal processes, data privacy guidelines, and

industry standards.
- Meet defined service levels, productivity targets, quality standards, and

customer satisfaction goals

📌 Customer Service Specialist (Delhi)
🏢 Oxyzo Financial Services
📍 Delhi