We are looking for a Customer Service Executive to handle customer complaints, coordinate spare-part requirements, and ensure timely dispatch of parts while maintaining effective communication with customers and internal teams.
Key Responsibilities
- Attend and manage customer complaint calls and queries.
- Coordinate with customers to understand their spare-part requirements.
- Coordinate with the factory and warehouse team to check spare-part availability and requirements.
- Arrange and follow up on spare-part dispatches to ensure timely delivery.
- Maintain records of customer complaints, spare-part requests, and dispatch details.
- Follow up with customers to ensure issues are resolved and provide a satisfactory service experience.
Required Skills
- Valuable communication and coordination skills.
- Basic computer knowledge and MS Excel proficiency.
- Problem-solving and customer-handling abilities.
- Ability to coordinate with warehouse, factory, and logistics teams.
- Strong follow-up and record-maintenance skills.
Experience 1–2 years of experience in customer service, after-sales support, or service coordination is preferred.
Work Location: In person
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Service Representative (Sahibzada Ajit Singh Nagar)
🏢 PRO ULTIMATE GYMS
📍 Sahibzada Ajit Singh Nagar
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