Shift: 24×7 Rotational (including night shifts and weekends)
Key Responsibilities
- Handle inbound and outbound international customer calls professionally.
- Resolve customer issues efficiently while maintaining high satisfaction.
- Communicate clearly and confidently in English across different accents and cultures.
- Document customer interactions accurately in the CRM system.
- Adhere to process guidelines, SLAs, and quality standards.
- Collaborate with internal teams to ensure prompt resolution of escalated issues.
Required Expertise & Skills:
- Minimum 1 year of proven experience in International Voice Support (mandatory).
- Excellent verbal and written communication skills in English.
- Ability to adapt to changing shifts and work in a 24×7 rotational setting.