Job highlights

- Knowledge,Skills,and Experience. University Graduate (preferably with some finance / banking or maths component). - 1 - 3 years experience
- Achieve the required KPI set in terms of Adherence,CRD,AHT,Quality score,and post-call survey NPS.
- - Computer literacy is a must

Description

Job Purpose

To delight internal and external customers over the phone ( inbound & outbound -call back)

- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone.
- End-to-end follow-up of customer issues
- Migrate customers to digital channels
- Convert sales opportunities to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.

Key Result Areas Achieve the required KPI set in terms of Adherence, CRD, AHT, Quality score, and post-call survey NPS





Operates in a Call Centre environment where the interface with customers is over the telephone.

- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the CXCG Inbound call center.
- Mostly related to explaining procedures or providing information regarding retail banking products.
- Also involves root cause analysis and reversals of charges when necessary.

Knowledge, Skills, and Experience University Graduate (preferably with some finance/banking or maths component).
- 1 - 3 years experience
- Very customer-focused
- Computer literacy is a must
- Excellent communication skills in English & Urdu/Hindi
- Solid listening & Strong interpersonal skill

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Officer (Bengaluru)
🏢 Mashreq Global Services
📍 Bengaluru