CUSTOMER SERVICE INTERN (FEMALE) Company: Penkraft Ideas Private Limited Job Location: Thane, Maharashtra, India Employment Type: Not specified Job Summary The selected candidates would assist the Operations Coordinator in handling inbound telephonic, email & social media-based queries of the company's clients (teachers & students), with the aim to resolve issues in conjunction with the technical team. Freshers are also welcome to apply.
Responsibilities and Duties Handling inbound in-situ, telephonic, e-mail & social media-based queries of the company's clients (teachers & students)Resolve issues in conjunction with the technical team. Cross-sell / up-sell to the company's existing clients (teachers), under the supervision of the Operations Coordinator. Maintain relevant databases and generate MIS as required for analysis.
Required Experience And Qualifications Excellent verbal and written communication skills in English. Good verbal communication skills in Hindi & Marathi. Ability to listen, empathize and analyze. Good problem-solving and 'people' skills. Enthusiasm to achieve the organization's goals.
Ability to thoroughly understand the brand, its product & services.
Benefits A fair chance at full employment, based upon performance during the internship. An opportunity to get hands-on exposure to operations and become a full-stack operations professional. A highly cooperative, typical 'start-up' setting that pushes you to think beyond your boundries & keeps you on your toes. An open forum for the expression of ideas.
Job Opening Careers Id Post Applied For Select State --Andaman and Nicobar Islands Andhra Pradesh Arunachal Pradesh AssamBiharChandigarhChhattisgarhDadra and Nagar Haveli and Daman and DiuDelhiGoaGujaratHaryanaHimachal Pradesh Jammu and Kashmir JharkhandKarnatakaKeralaLadakhLakshadweepMadhya Pradesh MaharashtraManipurMeghalayaMizoramNagalandOdishaPuducherryPunjabRajasthanSikkimTamil Nadu TelanganaTripuraUttar Pradesh UttarakhandWest Bengal -- Select City -- Upload Resume * .