The ideal candidate will have excellent communication skills and be able to provide top-notch service to our customers.

Roles and Responsibility

- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to improve overall customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced workplace and handle multiple interactions simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to adapt to changing situations and priorities.
- High school diploma or equivalent required; college degree preferred.

📌 Customer Service Executive - US Voice Process (Pune)
🏢 Suma Soft
📍 Pune