We are seeking a dedicated and skilled Customer Service Executive to join our team in Andheri, Mumbai. In this role, you will be responsible for providing exceptional customer support through voice and email communication. Your primary focus will be to handle customer queries, resolve concerns, and ensure a positive customer experience. You will be expected to communicate effectively and professionally, both verbally and in writing, to meet the needs of our customers.
Key responsibilities include managing customer inquiries via phone calls, drafting and responding to emails, and maintaining a customer-first approach in all interactions. We are looking for candidates with 2 to 7 years of relevant experience in customer service, who possess excellent verbal and written communication skills, and have a robust ability to draft professional emails. A customer-focused attitude and the ability to handle both voice and email processes are essential for success in this role.
If you are confident in your customer communication skills and are eager to take the next step in your career, we encourage you to apply and share your updated CV with us today.