Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
- Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
- Conduct change management, turnup and migrations requests
- Standard testing and troubleshooting of installs/activation post Provisioning.
- Validate wiring connections & schedule dispatches with field operations.
- Regularly participates in significant projects or activities as a full contributing team member.
- Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs
- Perform escalation management, wherever necessary and in case project is in jeopardy.
Minimum qualification & experience
Relevant experience in network infrastructure project management and on field experience
Desired Skill Sets
- Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
- Knowledge in switch and router configuration
Role: Customer Service,
Industry Type: Telecom / ISP,
Department: Customer Success, Service & Operations,
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills business requirements change managementcustomer serviceescalation managementfield operationsnetwork infrastructureoperationsproject managementrouterrouter configurationservice deliveryslatroubleshootingwholesale
📌 Customer Service Executive - Service Delivery & Management (Pune)
🏢 Tata Communications
📍 Pune
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