- 3-5 years experience in SaaS/CPaaS/Technology with strong customer success skills
- Manage customer onboarding, drive subscription renewals, build relationships, conduct health reviews, identify upsell opportunities, and coordinate issue resolution
ob Title: Customer Success Specialist Location: Chennai (in office)
Experience: 35 years in SaaS/CPaaS/Technology
Role Overview A Customer Success Specialist is responsible for ensuring customers achieve maximum value from the company’s products or services. This role focuses on onboarding, relationship management, product adoption, retention, and overall customer satisfaction.
We are looking for a high-ownership Customer Success Specialist who can drive adoption, retention, and growth across our customer base.
Key Responsibilities
- Act as the primary point of contact for assigned customers.
- Own and drive customer subscription renewals to ensure retention and recurring
revenue.
- Manage customer onboarding and ensure smooth product adoption.
- Understand client goals and align product usage to business outcomes.
- Build long-term relationships to improve retention and reduce churn.
- Conduct regular check-ins, health reviews, and success planning sessions.
- Identify upsell and cross-sell opportunities in collaboration with sales teams.
- Resolve customer issues by coordinating with support, product, and technical
teams.
- Track customer metrics, feedback, and usage patterns.
- Maintain accurate records in CRM tools.