- Experience in network infrastructure project management with field expertise and skills in provisioning, switch and router configuration
- Manage installation support, network service configuration, troubleshooting, ensure SLA compliance, coordinate with field operations, and handle escalations
Job Summary
Responsible for all operations & troubleshooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
- Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
- Standard testing and troubleshooting of installs/activation post Provisioning.
- Validate wiring connections & schedule dispatches with field operations.
- Regularly participates in key projects or activities as a full contributing team member.
- Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs
- Perform escalation management, wherever necessary and in case project is in jeopardy.
Requirements
- Relevant experience in network infrastructure project management and on field experience
Skills
- Provisioning process
- Switch configuration
- Router configuration
- Service Activation
- Troubleshooting
- Telephone
- Internet
- Data
📌 Customer Service Executive - Service Delivery & Management (Pune)
🏢 Tata Communications
📍 Pune
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