Customer Service Executive – Voice process

Job Title:** Customer Service Executive

Experience:** HSC + 1 year / Graduate Freshers / Graduate + 1 year

*Shift:** US Shift

**Location:* Airoli , navi mumbai

Employment Type: Full-time

We are hiring Customer Service Executives for an international process. The ideal candidate should have strong written communication skills, good customer-handling abilities, and a willingness to work in US shifts.

Key Responsibilities

* Handle customer queries through voice support in a professional and timely manner.

- Assist customers with telecom-related queries and provide accurate information.
- Maintain high standards of customer service and ensure customer satisfaction.
- Follow process guidelines, compliance requirements, and data-security procedures.
- Identify and escalate complex issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Achieve defined quality, productivity, and customer-service targets.

Eligibility

- HSC: Minimum 1 year of relevant experience.
- Graduates: Freshers can apply.
- Graduates with:



1+ year of relevant experience are preferred.
- Strong written and verbal communication skills.
- Good typing speed and ability to manage multiple customers.
- Basic computer knowledge is required.
- Candidates should be comfortable working in US shifts.
- Prior experience in customer service/BPO/ will be an advantage.

What We’re Looking For

* Excellent English communication and comprehension.
- Customer-focused attitude.
- Positive problem-solving and interpersonal skills.
- Ability to work under pressure and meet targets.
- Willingness to work rotational/US shifts as per business requirements.

Why Join Us?
- Opportunity to work with an international process.
- Professional work environment.
- Career growth and learning opportunities.
- Training and process support provided.

Interested Candidate can connect on (phone hidden) or on mail id [email protected]

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive (Airoli)
🏢 International BPO
📍 Airoli