Job highlights

- 2-4 years experience in BPO/Call Centre with proficiency in voice processing technology and CRM

- Handle customer inquiries, process requests, maintain CRM records, and escalate complex issues

Roles and Responsibilities :

- Handle customer inquiries, resolve issues, and provide solutions via phone calls.

- Process customer requests for product information, orders, returns, and exchanges in a timely manner.

- Maintain accurate records of all interactions with customers using CRM software.

- Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

- 2-4 years of experience in BPO/Call Centre setting.

- Excellent communication skills with the ability to handle high-pressure situations.

- Proficiency in voice processing technology and computer applications (CRM).

- Ability to work on rotational shifts including evenings, weekends, and holidays.

📌 Customer Service Executive (Bengaluru)
🏢 Info Edge
📍 Bengaluru